Support
At LuckyBoys Casino, support is just a click or message away. Use our live chat for the fastest replies, or email <support@luckyboys.casino> if you prefer a written record. If you need phone help, we can arrange a callback on request for account or payment issues.
Typical response times:
- Live chat: usually under 2 minutes for initial replies.
- Email: most requests answered within 24 hours.
- Phone callback: typically scheduled within a few hours, depending on demand.
We aim for round-the-clock availability so you can get help at any hour. If your issue needs extra attention, our team will escalate it to a specialist and keep you updated until it’s resolved.
How we help — accounts, transactions, and gameplay questions
Our agents handle everything from account verification and password resets to deposit, withdrawal, and bonus questions. Whether you’re unlocking the “Welcome200” offer, checking wagering terms, or troubleshooting a game that won’t load, we’ll walk you through the steps clearly and calmly.
For transaction issues, have your account details and a screenshot or reference number ready to speed things up. We never ask for your full password, and all sensitive information is treated privately and securely.
Find fast answers in our Help Center and FAQs
Before contacting support, try our Help Center for quick solutions to common questions about deposits, withdrawals, KYC, bonus terms, and game rules. The FAQ sections are organized to get you an answer fast, and step-by-step guides cover the most frequent problems.
Want more detail about LuckyBoys features and offers? Read our full LuckyBoys Casino review for bonus summaries and game highlights.
Payment support — crypto and cards covered
LuckyBoys supports major crypto and fiat options, including Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Tether, Visa, MasterCard, and wire transfers. Our support team can help with deposit confirmations, withdrawal status, and currency questions.
Typical processing times (typical ranges only):
- Cryptocurrencies: often near-instant to a few hours after network confirmations.
- Card payments: 1–3 business days, depending on banks.
- Wire transfers: 2–5 business days, depending on your bank and destination.
If you run into delays, contact us with your transaction ID and we’ll investigate promptly.
Friendly, trained support that puts you first
Our support staff are trained on account management, payments, and gameplay mechanics, and they use a clear, patient approach. We respect your time and privacy, and we commit to resolving issues efficiently without jargon or hassle.
We also promote responsible play — if you need tools like deposit limits, time-outs, or self-exclusion, our team will set them up with you and explain how they work.
Need help now? Click the live chat icon or email <support@luckyboys.casino> — we’re ready to assist.